FAQ

This FAQ will help answer your questions about Slimtree.com, our exercise videos, and related topics. If your question is not answered below please contact us at contact@slimtree.com and we will make the utmost effort to answer every e-mail within 24 hours. The questions are organized in the following categories: SlimTree.com Use, General Questions, Coach Questions, Company Questions, and Exercise Categories
 

SlimTree.com Use:


Should I consult my physician before use?

All persons are advised to seek the advise of their physician before using SlimTree.com, and any of its content, services or fitness videos. Please refer to our Terms and Conditions of Use for more information.


What should I do if I feel out of breath while exercising?

STOP! You should have this symptom evaluated by a medical professional as soon as possible, whether you are active or inactive. Please refer to our Terms and Conditions of Use for more information.

 

Should I use a Beginner, Intermediate or Advanced Fitness Video?

If you are not sure, always use the beginner video and slowly work your way up. To avoid soreness and injury, individuals contemplating an increase in physical activity should start out slowly and gradually build up to the desired amount to give the body time to adjust.


Are the instructors who appear in the Slimtree fitness videos certified?

Every Slimtree.com owned video includes a certified instructor and an assistant or professional model. This may not apply to other YouTube videos that are posted to Slimtree.com.


Can you give me any suggestions on how to use the fitness videos?

Make sure your surroundings are safe from obstacles and do not impede or endanger you in any way while you are learning from the fitness videos. Get rid of distractions. Turn off your radio or TV, if necessary. Create an atmosphere where you can relax and devote your full attention. For best results, try to start an exercise approximately 5 ft. away from your screen and view your video at full screen mode. Set your volume level to one that is clear and concise.


Always start and end your workout with the warm up/stretching video. Workout at your own pace, ability and do not over exert yourself. Exercises can be vigorous. You should take small steps to achieving your goals. There is no limit as to how many times you stop or start a video. Relax, take it slowly and learn to enjoy achieving your fitness goals.

 

General Questions:

Do you ensure privacy of consumer data?

We do not sell your information to third parties and we are committed to protecting our your privacy. We continually assess new technology for protecting your information.

How do I sign up to become a SlimTree.com member?

You can sign up as a user () or as a coach (). See Why Slimtree? and Become A Coach pages for more information.


How do I sign in?

If you're already a member of SlimTree.com, click the "Sign In" link at the top of the page.


How can I retrieve or change my username/password?

You can retrieve your password from the Reset Password page. You can change your password from your profile page once you log in. If you have any problems please send an email to contact@slimtree.com.

Coach Questions:


What is the difference between a coach and user account?

You can learn about the key differences between coach and user accounts from our Why Slimtree? and How It Works pages. While a user account is automatically created on sign up, coach account sign ups are handled differently. We review all coach account requests to confirm proper certification, training credentials and experience before activating a new coach account. You can enjoy the benefits of Slimtree.com as a user while the coach account request is being processed.


How can I sign up for a coach account?

You can read about how to sign up for a coach account from the Become A Coach page.


Why was my coach account request denied and can I reapply?

If your coach account request was denied, please check the email notification we sent with an explanation. The most common reason for rejecting a coach account request is lack of one or more of the following: proper certification, training credentials and experience as a coach in the primary specialty specified. Please refer to the Become A Coach page for more information. You can reapply for a coach account with all the missing information provided.

 

Company Questions:


Who owns SlimTree.com?

Slimtree.com is owned and operated by Healthiversity, Inc., a California Corporation (USA).


Can I use or re-broadcast your videos?

No. We have gone to a great deal of trouble to protect our copyrights, patents and trade secrets. No parts of this website, videos or content, can be used, distributed or re-produced without expressed written consent from Healthiversity, Inc.


I would like to be a profiled customer who has lost 10 lbs. or more.

Send an email to testimonial@slimtree.com with your success story, achievements and how you did it. We will review your success story and showcase your testimonial at the next available opportunity.

 

Exercise Categories:

Aerobics

• The fastest, most effective weight loss exercise

• Improves stamina and general health

• Vigorous exercise that can be accompanied with weights for additional muscle strength & toning.

• Strengthens your cardiovascular system

 

Pilates


• Shapes and defines your body

• Builds long & lean muscle to raise your metabolism

• Increases core strength for everyday activities


Yoga


• Increases flexibility

• Reduces stress and re-energizes

• Restores a healthy mental / physical balance

 

Follow Us

  • + Learn What Matters
  • + Set Your Sights
  • + Love Your Routine
  • + Nurture Your Mind
  • + Tone Your Body
  • + Lift Your Spirits
  • + Celebrate Your Self
  • + Inspire Others
  • + Spread Happiness

Sign Up